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Privacy Policy Listen2 take the protection of the privacy of their customer's personal information very seriously. Strict adherence to the terms of the UK Data Protection Acts of 1984 and 1998 and the Privacy and Electronic Communications Regulations 2003 is applied, to ensure correct procedures regarding the storage and disclosure of your personal information. All data is collected securely using industry standard SSL encryption. All personal details supplied by you, e.g. name, address, telephone number and email address are stored in a safe location. Verisign SSL security certificates have been obtained from Verisign. Please also refer to the Listen2 Security Policy. Listen2 will occasionally send details of special offers and our latest range of products to existing customers. If you would prefer not to receive these details, please email customerservices@Listen2online.co.uk, or write to the Data Protection Officer, Listen2, Kelvedon Park, London Road, Rivenhall, Witham, Essex, CM8 3HB, quoting your customer number (if known) and we will happily remove you from all future contact. As part of our high security standards, when you enter this website we will use cookies. Cookies are small pieces of information which are stored by your browser on your computer's hard drive. Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. We believe that this can greatly assist us in providing you with the service that you desire and to enhance your browsing experience. For this reason if you do not wish to receive cookies you will not be able to use this website. Any questions regarding the Listen2 Privacy Policy should be directed to the Listen2 Customer Services team: Email: customerservices@Listen2online.co.uk Telephone: 0844 994 3415 Post: Customer Services Listen2 Saxon House 27 Duke Street Chelmsford Essex CM1 1HT Personal information collected and how it is used Customer data on registration When a customer registers with Listen2 to place an order via the internet, telephone or post the following data is captured by Listen2. Customer Number To uniquely identify a customer. Customer numbers will be used by Listen2 in all correspondence. These are allocated by Listen2 to all new customers. Password To ensure that access to sensitive information about a customer, and any associated orders sent, is secure. This password is set by the customer. Password Hint This is a phrase entered by the customer to assist them in remembering the password they set, e.g. "Mother's Maiden Name". Name & Address To ensure accurate delivery of your order and written correspondence to the customer. This is used in all contact with a customer regarding an order and to advise of any future product offerings. Phone Number To be able to easily contact the customer in the event of any problems with orders. Periodically this may be used by Listen2 to survey customers regarding quality of service. Email Address To be able to easily contact the customer in the event of any problems with orders. This will also be used to advise the customer of any future promotions and product offerings. Customer data on ordering For every order that the customer places the following data is collected. Payment Card Details Including card holder's name, card number, card start date, card expiry date, card issue number (for debit cards only). These are used to accurately process the card payment and to deal with any future queries associated with these. Recipient Details Including name/title, address, phone number. These details are used to ensure accurate despatch of the order.

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